The Benefits of Archiving for Every Business
Improve Frontline Performance
Use real interactions to coach employees and improve service quality.
Support Compliance
Reduce the burden on operations and legal teams with powerful search and retrieval tools.
Resolve Disputes Faster
Quickly access historical communications to support investigations and resolution.
Maintain Knowledge
Preserve institutional knowledge as teams and roles change.
Automatically Capture and Archive All Your Communication Data
With intuitive search, playback, exporting, and reporting across all channels, teams can find what they need—exactly when they need it.
Voice
Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated metadata
Chat & SMS
Team and customer chat messages, SMS, MMS, attachments, reactions/likes, GIFs, images, emojis
Meetings
Meeting logs, recordings, public chat, Contact Center screen recordings, and notes
Email sent and received through Exchange, IMAP, POP, and other platforms, including 400+ attachment file types
Add Archiving to Elevate and Contact Center
Elevate Archiving
Get Archiving with Elevate, our premier cloud communication solution for businesses of all sizes. See our plans and pricing.
Learn More About Elevate →Contact Center Archiving
Get Archiving with Contact Center and enable your business to expertly manage customer interactions.
Learn More About Contact Center →Call us today! +1(604) 872-6500
Microsoft Teams Integration
Intelligent Archiving Integrated with Microsoft Teams
Preserve Teams Communications Automatically
Capture and retain Microsoft Teams conversations, including meetings, chats, and related content, so you can protect critical business records without changing how employees work.
A Seamless Teams Experience
Employees continue to collaborate in Microsoft Teams while communications are securely archived in the background. No new apps to learn, no disruption to daily workflows.
Simplified Compliance and Discovery
Archived Teams data is centralized in our secure platform with unified search, playback, exporting, and reporting—making it easier to meet compliance requirements, respond to audits, and resolve disputes efficiently.
Key Archiving Features
Comprehensive archiving capabilities to meet your compliance and business needs.
Automatic Capture
Every call, voicemail, SMS, MMS, chat message, and fax is automatically captured and archived in real time.
Instant Search
Find any communication instantly with powerful full-text search across all channels.
Regulatory Compliance
Meet FINRA, MiFID II, HIPAA, SEC, and CFTC archival requirements with tamper-proof storage.
Policy Retention
Configure custom retention policies by department, user, or data type.
eDiscovery Exports
Generate litigation holds and export detailed communication records for legal proceedings.
Supervision Tools
Supervisors can proactively review agent calls and chats against compliance scorecards.
Ready to Ensure Compliance?
Talk to our team about implementing Intelligent Archiving for your business.
Get Started →Or call us at +1(604) 872-6500